Refund policy
Last updated October 14, 2026
RosterFrame is free during the beta, so there is nothing to refund yet. This policy will apply once paid plans launch.
14-day money-back guarantee. If RosterFrame Pro doesn't work for you, email us within 14 days of your purchase and you get a full refund. No questions asked.
How to ask for a refund
- Email hello@rosterframe.com within 14 days of buying.
- Include the email address you bought with, or your order number from the receipt.
- We confirm within two business days and start the refund.
Refunds are paid by our reseller Lemon Squeezy to the original payment method. Depending on your bank, the money usually arrives within 5 to 10 business days. Your licence key is deactivated when the refund is made.
Try before you buy
Every feature works in the free version, with a watermark on exported files. We recommend testing your own photos and print sizes before you buy.
After 14 days
After 14 days we don't normally refund, but if something is broken and we can't fix it, write to us and we will find a fair solution.
Your legal rights
This guarantee comes on top of any rights you have by law and doesn't limit them. If you buy as a consumer in the EU or UK, you also have a statutory right of withdrawal for digital content as described in Lemon Squeezy's checkout terms. Our 14-day guarantee applies even after you have activated and used Pro.